Gold SLAs run over a 12-month period, during which holders are entitled to:

• Technical support by fax and e-mail.
• Access to the password protected area of our web site.
• One preventative maintenance visit every 12 months, including a preventative spares kit.
• A discount of 20% on the list price of spares and consumables.
• Free software and manual upgrades for the issue level corresponding to that bought with
  the instrument.
• A 10% discount on the list price of upgrades, accessories and refurbishments.
• Lowest cost emergency on-site visits if required.

Silver SLAs run over a 36-month period, during which holders are entitled to:

• Technical support by fax and e-mail.
• Access to the password protected area of our web site.
• One preventative maintenance visit every 36 months, including a preventative spares kit.
• A discount of 10% on the list price of spares and consumables.
• Free software and manual upgrades for the issue level corresponding to that bought with the instrument.
• A 5% discount on the list price of upgrades, accessories and refurbishments.
• Low cost emergency on-site visits if required.