Other Services

Preventive Maintenance

A Preventive Maintenance visit keeps a Chirascan system in optimum working condition. Charges for this service cover time and travel of a fully trained service engineer as well as a comprehensive set of spare parts required to bring the system up to the highest performance standard.

In addition to substantial discounts on parts and services, users of a Chirascan, Chirascan V100 or Chirascan Q100 system covered by a Support Plan are given priority when submitting enquiries to our Helpdesk or when scheduling on-site visits from a fully qualified service engineer.

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Optical service

A significant increase in noise and decrease in sensitivity indicates a reduction in light throughput. Over time, routine operation exposes the optical components of the monochromator and lamp housing to far UV light and ozone causing a gradual degradation. The CD optical service restores the optical performance to meet new instrument specifications.

Complete refurbishment of the monochromator and lamp housing optics followed by instrument recalibration takes approximately two days. The fee for this service covers system-specific optical components, time and travel of the engineer.

Contact your local Customer Support to discuss your requirements.

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IQ/OQ

Chirascan V100 and Chirascan Q100 systems undergo a rigorous installation qualification (IQ) and operational qualification (OQ) process by trained and certified service engineers to confirm correct operation and safeguard the accuracy of your measurements.

Annual operational re-qualification is carried out on completion of a routine, planned preventive maintenance visit.

Contact your local Customer Support to discuss your requirements.

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System relocation

From instrument preparation and packing, transportation, re-installation through to calibration and performance checks, IQ/OQ and basic training of new users, your Customer Support team will be happy to provide advice and assistance to ensure that your system is returned to peak performance in its new location.

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