Other Services

Preventive Maintenance

A Preventive Maintenance visit keeps a stopped-flow system in optimum working condition. Charges for this service cover time and travel of a fully trained service engineer as well as a comprehensive set of spare parts required to bring the system up to the highest performance standard.

In addition to substantial discounts on parts and services, users of an SX system covered by a Support Plan are given priority when submitting enquiries to our Helpdesk or when scheduling on-site visits from a fully qualified service engineer.

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System relocation

From instrument preparation and packing, transportation, re-installation through to calibration and performance checks and basic training of new users, your Customer Support team will be happy to provide advice and assistance to ensure that your system is returned to peak performance in its new location.

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