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Chirascan Support Plans
Flexible service plans to optimise your system’s reliability, minimise downtime, and extend instrument life.
Explore Chirascan VX and V100 Support Plan Options
Applied Photophysics Chirascan VX and V100 Support Plans are designed to ensure long-term system performance through scheduled preventative maintenance, responsive technical support, and priority service access. Our flexible support options provide peace of mind and help minimise downtime
Regular preventative maintenance (PM) is essential to preserve the accuracy and reliability of Chirascan VX and V100 systems. These manual CD spectrometers are exposed over time to far-UV light and ozone, which can gradually degrade key optical components and reduce light throughput. Each support plan includes one preventative maintenance visit over the contract term, scheduled either flexibly around the anniversary of your last service or during a fixed timeframe depending on your plan. This visit includes a full service pack and calibration check to restore performance and ensure consistent, high-quality spectral data.
Choose from Premium, Standard or Economy coverage to suit your laboratory’s needs!
| FEATURE | PREMIUM | STANDARD | ECONOMY |
|---|---|---|---|
| Duration (Months) | 12 | 12, 24, 36 | 12, 24, 36 |
| One CD calibration service visit from an Applied Photophysics Product Support Specialist | ✓ (Flexible) | ✓ (Flexible) | ✓ (Fixed) |
| One CD calibration service pack (includes one replacement lamp and nitrogen filter) | ✓ | ✓ | ✓ |
| Discounted Consumables, Accessories, and Spares | 10% | 10% | 5% |
| Discounted Additional Visits for Service and Training | 20% | 20% | 10% |
| Discounted OQ/PQ Validation Certificate | 15% | – | – |
| Priority Technical and Applications Support | ✓ | ✓ | ✓ |
| Remote Assistance | Unlimited | Up to 10 hours per contract term | Up to 5 hours per contract term |
| Factory Repair Service (Labour Charges) | Free | 2 hours free, then 20% off | 2 hours free |
| Factory Repair Service (Parts Discount) | Free | 50% | 20% |
| Free Emergency Callout Visit | ✓ | – | – |
| Comprehensive Parts Cover | ✓ | – | – |
| Access to Exclusive Support Resources | ✓ | ✓ | ✓ |
| Priority Dispatch Service | ✓ | ✓ | ✓ |
Chirascan Q100 Support Plan Options
Chirascan Q100 Support Plans are tailored to maintain automated system performance through a structured schedule of major and minor preventative maintenance visits.
Designed specifically for high-throughput workflows, these plans ensure your Q100 remains in peak condition with maximum reliability and minimum downtime.
Regular preventative maintenance is vital for maintaining consistent performance and safeguarding data accuracy. Continuous use of a CD spectrometer exposes internal optical components to far-UV light and ozone, gradually degrading performance and reducing light throughput. To prevent this, Chirascan Q100 Support Plans include two service visits — one major and one minor — scheduled across the contract term. These visits restore optical efficiency, include full system calibration, and ensure all key consumables and optical parts are replaced.
Whether you need full coverage or essential support, choose between Premium and Standard to fit your lab.
| FEATURE | PREMIUM | STANDARD |
|---|---|---|
| Duration (Months) | 12 | 12, 24 |
| Two PM service visits (One Minor and One Major) | ✓ | ✓ |
| Two service packs (Minor and Major) | ✓ | ✓ |
| Discounted Consumables, Accessories, and Spares | 10% | 10% |
| Discounted Additional Visits for Service and Training | 20% | 20% |
| Discounted OQ/PQ Validation Certificate | 15% | – |
| Priority Technical and Applications Support | ✓ | ✓ |
| Remote Assistance | Unlimited | Up to 10 hours per contract term |
| Factory Repair Service (Labour Charges) | Free | 2 hours free, then 20% off |
| Factory Repair Service (Parts Discount) | Free | 50% |
| Free Emergency Callout Visit | ✓ | – |
| Comprehensive Parts Cover | ✓ | – |
| Access to Exclusive Support Resources | ✓ | ✓ |
| Priority Dispatch Service | ✓ | ✓ |
Not sure which Chirascan Support Plan fits your needs?
Features
Each Chirascan Support Plan includes a range of services designed to safeguard your system’s reliability, maximise uptime, and support your laboratory’s success. Below you’ll find a detailed overview of what’s included.
Remote Assistance
- Support plan holders are entitled to a number of complimentary hours of remote assistance, allowing our technical specialists to securely connect to your Chirascan system to diagnose and resolve issues quickly.
- Remote access minimises downtime, reduces the need for on-site intervention, and provides fast, effective troubleshooting as part of the support plan.
Priority Technical and Applications Support
- Support plan holders benefit from priority access to the Applied Photophysics Helpdesk, which is staffed by scientists and engineers with extensive experience in Chirascan CD systems.
- The Helpdesk offers expert troubleshooting, applications advice, and guidance, ensuring that any technical queries are responded to within 24 working hours to minimise disruption to laboratory activities.
Factory Repair Service
- The Applied Photophysics Factory Repair Service. The service includes two hours of complimentary labour for repairs, with discounted rates available for additional labour time and parts depending on the plan held.
- Repairs are typically completed within 24–72 hours of receipt of the returned instrument, helping to minimise downtime and ensure rapid return to operation.
Discounted OQ/PQ Validation Certificate
- Support plan holders may benefit from discounted OQ/PQ (Operational Qualification/Performance Qualification) validation services, enabling laboratories to maintain regulatory compliance and system performance standards.
- The validation ensures the Chirascan system continues to operate within the defined specifications required for quality assurance.
Access to Exclusive Support Resources
- Support plan holders gain access to a library of exclusive Applied Photophysics technical resources, including user manuals, troubleshooting guides, standard operating procedures, and technical bulletins.
- These resources support optimal use and maintenance of the Chirascan system and provide ongoing technical guidance throughout the term of the support plan.
Priority Dispatch Service
- Support plan holders benefit from priority dispatch of standard catalogue items, with orders placed before 12:00 GMT processed and shipped on the same day.
- This ensures critical parts and consumables are delivered as quickly as possible to support continuous laboratory operations and minimise instrument downtime.
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