Since the inception of Applied Photophysics in 1971, the LKS platform of laser-flash photolysis systems have served and continue to aid scientists throughout the world. In 2017, a decision was taken to discontinue the LKS product line, ending the sale of laser-flash photolysis systems from Applied Photophysics.
Full support of the LKS platform has ended but Applied Photophysics will continue to offer limited support until December 31, 2025*. All support will cease after this date.
What does this mean for you?
- Service visits and contract products for the LKS platform are currently unavailable.
- Limited support from the Applied Photophysics helpdesk will be available until the total end of support date above, which point all support will be withdrawn*.
- Orders for spare parts that are LKS specific will be fulfilled subject to availability until parts become unavailable or the total end of support date (whichever occurs soonest). Orders for service parts that are common to our current platforms will note be affected and will continue to be taken after the total end of support date. This also includes product manuals.
We will continue to service and support customers with installed LKS systems on a "best-efforts" basis. However, please be aware that due to the limited number of support staff with experience of the LKS platform, response times to support requests may be longer than in the past. Due to limited parts of availability, replacement or repair of equipment may take significantly longer than previously. We will of course endeavour to respond to your service requirements in the timeliest fashion possible.
We appreciate the custom that our LKS customers have brought us over the years. Should you need advice, helpdesk support or service parts before the total end of support date, then please contact us here.
We sincerely regret having to make this decision and apologise for the inconvenience and disruption that it may cause. Please do not hesitate to contact us if you are unsure of what to do next, we are here to help you, and work with you, to find the best solution for you moving forwards.
* Applied Photophysics will continue to reassess the support offering for the LKS platform on an annual basis, based on both in-house expertise and customer demand. The next review is scheduled for December 2020. The outcome of this review will result in the update of this announcement and any extension or reduction of the December 31, 2025 total end of support date above.
Please bookmark and continue to monitor this page for further updates.